You can start by clicking Open a Store → fill the supplier registration form with business name, address, documentation (license, tax ID, etc.), samples or references if required. Verification usually takes 1-3 business days once all required documents are submitted.

• We offer multiple plans (Free / Standard / Premium) — each plan has different commission rates and listing limits.
  
  
• There are no hidden fees. Commission is only charged on each successful sale.
  
• Premium plans include benefits like reduced commissions, priority exposure, and advanced tools.

• Clear product titles, specifications, images (multiple angles).
  
  
• MOQ clearly stated.
  
  
• If applicable, certifications or compliance documents (e.g., safety, material).
  
• Accurate shipping and delivery information.

Yes. If your product legitimately fits more than one category, you may list it under multiple categories — this helps buyers discover you. However, duplicate listings within the same category may be moderated to avoid confusion.

• You’ll get orders via your dashboard. When order comes in, confirm it within the required timeframe (usually 24-48 hours for many plans).

   

• Use the shipping method you specify; provide tracking to buyers.
  
• Returns & refund issues follow our seller policy: inspect return requests, issue refunds when items are defective or mis-described. See our Return & Refund page for full policy.

• Communicate with the buyer immediately via the platform.
  
  
• If delays are expected, provide a revised shipping date.
  
  
• Repeated delays may affect your seller rating or eligibility for features like “Featured Supplier”.

• Payments are released via your chosen payout method (bank transfer, wallet, etc.), typically after delivery confirmation or buyer approval, depending on your plan.
  
  
• Some payment protection measures hold funds for a brief period to ensure buyer satisfaction, particularly for new sellers or high-risk orders.

• Access the Seller Support Center via dashboard for live chat, email, phone.
  
  
• Knowledge base, video tutorials, best practices guides.
  
• Premium sellers get priority support and a dedicated account manager.

Yes. Depending on products and destination markets, you may need to provide relevant certifications (e.g., CE / UL / ISO / material safety). Products must match listing description. Discrepancies may lead to buyer disputes or penalties.

Yes. You can upgrade or downgrade your membership plan anytime from your account. Changes may affect your commission rate, listing limits, and access to advanced features. Downgrades take effect from your next renewal cycle.