How can we assist you today?

  • Whether you're buying, selling, or just browsing, our dedicated Help Center is designed to make your experience smooth and hassle-free. Find quick answers, track orders, resolve issues, or connect with our support team — all in one place.
  • Looking for something specific?

How Can We Help You?

FAQs

Quick answers about orders, shipping, payments & more.

Browse FAQs

Order Tracking

Real-time status updates on your recent purchases.

Order Tracking

Returns & Refunds

Learn how to return items and request refunds.

Return Policy

Billing & Payments

Payment methods, invoices, billing questions.

Payment Help

Account Support

Manage your profile, security settings, and login help.

Account Help

Seller Support

Dedicated resources and tools for marketplace sellers.

Seller Center

Top Customer Questions

How do I place an order on CharitosBO?

 Browse products, add to cart, proceed to checkout, and confirm payment. You'll get an instant confirmation via email.

Which payment methods do you accept?

Credit/Debit Cards (Visa, Mastercard, AMEX), PayPal, Bank Transfers (for B2B), CharitosBO Wallet, and other regional options.

Can I track my order?

Yes — use the tracking link sent via email or visit [Order Tracking] in your account.

What is your return and refund policy?

 30-day returns on most items in original condition unless otherwise stated. Start your return via your account dashboard.

How do bulk B2B orders work?

Use the [Request for Quotation (RFQ)] tool to get custom offers from verified suppliers.

How do I start selling on CharitosBO?

 Apply via our Sell on CharitosBO page. Approval takes 3-5 days.

Need Personalized Help?

Call Us

Speak directly with a support representative

+1 (800) 123-4567

Monday-Friday: 8am-8pm EST

Call Now

Email Us

Send us a message and we’ll respond quickly

support@charitosbo.com

Average response time: 2 hours

Email Us

Live Chat

Chat with our support team in real-time

Available 24/7

Look for the chat icon at bottom-right

Start Chat

Need Personalized Help?

24/7 Support Available

Real-Time Order Tracking

Personalized Seller Assistance

Comprehensive Self-Service Tools