To place an order, browse products, add your preferred items to the cart, and proceed to checkout. You’ll need to log into your buyer account and choose a payment method. Once the order is placed, you’ll receive a confirmation email and tracking updates.

No. Both individual (B2C) and business (B2B) buyers are welcome. However, some suppliers may have a Minimum Order Quantity (MOQ) requirement, especially for wholesale items.

Yes! Look for products marked with the “Bulk Deal” badge. These items have tiered pricing based on quantity. You can also request a custom quote through our Request for Quotation (RFQ) form.

Absolutely. All payments go through our secure checkout system. We offer Buyer Protection, verified suppliers, and dispute resolution in case of any issues.

Once your order is shipped, you’ll receive an email with tracking information. You can also log into your account and view real-time updates on your order dashboard.

You may request changes or cancellations within 2 hours of placing your order by contacting our support team. After that window, your order may already be in processing or shipped.

We accept:

• Credit/Debit Cards (Visa, Mastercard, Amex)

   

• PayPal

   

• CharitosBO Wallet

   

• Bank Transfers (for B2B buyers)

   

• Purchase Orders (approved business accounts)

Yes. We ship to over 100 countries. Delivery times and shipping fees vary by location. Additional customs duties or import taxes may apply depending on your country.

Most items are eligible for return within 30 days of delivery. Items must be unused and in original packaging. To initiate a return, visit your order history or contact support.

Each product page has a “Contact Supplier” button. You can send inquiries, ask questions, or request customization before making a purchase.

Fill out the RFQ form with details like product type, quantity, and specifications. Verified suppliers will respond with tailored quotes. You can compare offers and negotiate before placing an order.

No. Creating an account and browsing products is free. You only pay for what you order, including applicable shipping and taxes.

Yes. You’ll automatically receive a digital invoice once the order is confirmed. You can also download invoices from your account dashboard anytime.

Contact our 24/7 support team. If needed, we’ll open a dispute and mediate between you and the supplier. Buyer protection covers qualifying orders.

Verified buyers may gain access to exclusive deals and faster approvals. Simply submit your business credentials during signup or through your account settings.