Refund and Returns Policy
- Shop Confidently. We've Got You Covered.
- At CharitosBO, we aim to ensure every purchase meets your expectations. Our return and refund policy is designed to protect buyers while maintaining fairness for sellers.
- Eligible Return Conditions
You may request a return or refund if your order meets one or more of the following conditions:
- Received wrong or damaged item
- Product is significantly different from the description
- Item did not arrive within the delivery window
- Duplicate charges or billing errors
Seller does not fulfill agreed terms in an RFQ or custom order
- Return Window
- B2C Orders: Returns accepted within 30 days of delivery.
- B2B Orders: Returns accepted within 14 days, unless otherwise specified in supplier terms.
- Items must be unused, in original packaging, and include all accessories or documentation.
- Non-Returnable Items
- Downloadable digital products or licenses
- Custom-made or personalized goods
- Final Sale or Clearance items (clearly marked)
- Products listed as non-returnable on the product page
- Return Process
- Initiate Request
Go to your account → “My Orders” → Select the order → Click “Request Return”. - Submit Supporting Evidence
Upload photos or documentation if item is defective or incorrect. - Approval & Instructions
Our support team will review and provide return shipping instructions. - Return & Refund After return is confirmed by the seller, refunds are processed within 3–7 business days.
- Refund Methods
Refunds are processed using your original payment method:
- Credit/Debit Cards
- PayPal
- CharitosBO Wallet
- Bank Transfer
- Buyer Protection Coverage
If a seller fails to resolve your issue, CharitosBO will step in to investigate and ensure fair resolution. Eligible transactions may be covered under our Buyer Protection Guarantee.
