Shipping & Delivery
- Welcome to CharitosBO's Shipping & Delivery Policy — designed to provide transparency, flexibility, and peace of mind for every order, whether you’re buying a single item or placing a bulk B2B purchase.
- Shipping Options
- Order Process & Timeline
| Phase | Timeline | Details |
|---|---|---|
| Order Confirmation | Day 0 | You receive an email overview of your order and shipment options. |
| Order Processing | Day 1–2 | We prepare items—quality checks, labeling, packaging. |
| Shipment Pickup | Day 2–3 | Handover to the courier; tracking number provided. |
| In Transit | Day 3–10+ | Courier transports goods domestically or internationally. |
| Delivery & Confirmation | Varies by service | Local courier delivers; status updates via email/SMS. |
Note: Bulk freight may take longer (7–30+ days) due to volume and customs clearance.
- Tracking & On-Time Guarantee
- All orders include real-time tracking, accessible via your account or confirmation email.
- “On-time Delivery Guarantee”: If your bulk or express order is delayed beyond agreed terms, you may qualify for compensation or credit
- Duties, Taxes & Customs
- International shipments may incur import duties and taxes, paid upon delivery.
- We provide complete customs documentation, including invoices and Certificates of Origin.
- For bulk orders, you may choose cleared delivery (DDP) or deferred clearance (DAP).
- Shipping Cost
- Rates are transparently calculated at checkout based on:
- Weight, volume, and destination
- Shipping method (standard, express, freight)
- Optional insurance or protection plans available—e.g., “Faire Shipping Protection” at 1.5% of order value.
- Weight, volume, and destination
- Estimated Delivery Time
- Standard (domestic): 3–7 business days
- Express: 1–3 business days
- Sea Freight (bulk): 20–40 days (global)
- Air Freight (bulk): 5–14 days (global)
- Rail Freight (bulk): 14–30 days (specific regions)
For expedited orders, such as same-day delivery, eligibility varies by region.
Shipping FAQ
Contact Support
Shipping Advantage
Why CharitosBO Shipping Is Different
Make every order a smooth experience — whether you’re placing a bulk B2B shipment or just buying a single product. Orders over certain thresholds may qualify for additional services—contact us to learn more!
- Transparent rates and shipping timelines
- Choice of delivery types with real-time tracking
- Insurance & On-time Guarantee on bulk and express orders
- Expert customs support and smooth global delivery
- Exceptional 24/7 customer support
