Report Abuse or Infringement

  • At CharitosBO, we take abuse, fraud, and intellectual property violations seriously. If you encounter suspicious activity or believe your rights have been infringed, please report it here so we can take appropriate action.
  • What This Policy Covers

This policy lets users report:

  • IP Violations (copyright, trademark, patent)
  • Counterfeit or infringing products
  • Abusive or harassing content
  • Fraudulent activity or illegal behavior linked to listings or accounts
  • Who Can Report

Anyone using CharitosBO — buyers, sellers, rights owners, or authorized representatives — can submit a complaint if they believe a violation has occurred.

  • How to Submit a Report

A. Report Abuse (Non-IP Police)

For suspected fraud, harassment, illegal items, etc.:

  • Click “Report Listing” on the product or store page
  • Complete the form with:
    • Your contact details
    • Infringing item details (URL, title, description)
    • Brief explanation of the problem

B. Intellectual Property Infringement

For copyright, trademark, or patent claims:

  • Use our IP Infringement form found under:
    Footer → Report Abuse or Infringement
  • Include:
    1. Complainant’s full name and contact info
    2. Clear identification of infringing work/listing (URL/title)
    3. Certification under penalty of perjury that you own the rights
    4. Original IP rights (registration info, certificate)
    5. A statement asserting good-faith belief of infringement

Electronic signature (typed name acceptable)

  • How We Handle Reports
  • We will acknowledge receipt within 48 hours.
  • Our team investigates promptly; infringing content may be removed or blocked.
  • Sellers identified as infringing may receive warnings or face suspension/cancellation, based on severity.
  • Counter-Notification Procedure

If your content was taken down mistakenly, you may submit a formal counter-notification. The report submitter will be informed and given time to respond before the item is reinstated (following DMCA-styled process).

  • No Abusive Filings

CharitosBO does not tolerate false or malicious reports. If a report is found to be abusive, CharitosBO may:

  • Reject the report
  • Suspend the reporter’s account
  • Take legal action, if warranted
  • Escalation & Appeals

For unresolved issues:

  • IP rights holders may contact our Legal Team directly or request mediation.
  • Buyers or sellers can escalate account or fraud issues by emailing support@charitosbo.com.
  • Legal & Jurisdiction

By using CharitosBO, you agree:

  • To comply with applicable national and international IP laws
  • That disputes over this policy will be governed by Abuja, Nigeria law
  • The courts in Abuja, Nigeria have exclusive jurisdiction
  • Our Commitment
  • We enforce a fair, prompt, and consistent process.
  • We monitor repeat infringers and take appropriate actions.
  • We aim to maintain a safe, respectful, and legally compliant marketplace.
  • Questions?

For help or questions regarding this policy, please contact:
 Abuse Reporting Team
 📧 abuse@charitosbo.com
 📍 Plot D22 ACO Estate, Life Camp, Abuja, FCT Nigeria.

By reporting violations responsibly, you help CharitosBO maintain a trusted marketplace for everyone. Thank you for your cooperation