Privacy Policy

  • At CharitosBo, your privacy and trust are our top priorities. This policy explains how we collect, use, share, and protect your personal information when you use our platform, covering both direct purchases and interactions within our multi-vendor B2B marketplace.
  • Scope of Application

This Privacy Policy applies to:

  • All visitors and users of CharitosBo’s websites and mobile apps.
  • Buyers who browse, purchase, or request quotations.
  • Sellers who open a store, list products, or manage orders.

It does not cover third-party sites linked from CharitosBo — we encourage you to review their individual privacy policies.

  • Information We Collect

a) Information You Provide

  • Account & contact details: name, email, phone, business address.
  • Business information: company name, business type, product categories.
  • Payment info: billing, shipping address (not sensitive card data).
  • Vendor documents: logo, license, certificates.

b) Information We Automatically Collect

  • Site usage: IP address, browser/device info, search queries, cookies for site performance and security.
  • Product activity: viewed items, cart behavior, purchases.

c) Third-Party Sources

  • Payment processors (e.g., Shopify/Stripe) may share transactional data.
  • Analytics platforms (Google Analytics) gather aggregate usage statistics.
  • How We Use Your Information

We use information to:

  • Provide, maintain, and improve CharitosBo services.
  • Process purchases, send invoices, and provide support.
  • Facilitate B2B features like quotes, store setup, and order management.
  • Personalize content, recommendations, and promotions.
  • Communicate updates, shipping info, and support messages.
  • Enhance security, detect fraud, and ensure compliance.
  • Analyze usage patterns and improve site performance.

 

  • Sharing and Disclosure

We do not sell your personal data. We may share it with:

Who We Share With

Purpose

Affiliated services

Order fulfillment, customer support, analytics

Service providers (payment gateways, hosting)

Support transactions, site functionality

Legal authorities

Comply with legal obligations or enforce policies

Consent-based sharing

When you specifically request us to share your information

  •  Cookies & Similar Technologies

We use cookies and tracking technologies to:

  • Enable site functionality
  • Secure the site and prevent fraud
  • Analyze traffic and behavior
  • Personalize your experience

You can set your browser to block cookies, but some features may not be available as a result.

  • Your Privacy Rights

Depending on where you are, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact our Data Protection team at privacy@charitosbo.com

  • Data Security & Retention
  • We utilize industry-standard security, including SSL encryption and secure servers.
  • Access to personal data is restricted to authorized personnel only.
  • Data is retained only as long as necessary to fulfill its intended purpose or legally required.
  •  International Data Transfers

CharitosBO operates globally. Your data may be transferred and processed in countries outside your own. We ensure:

  • Transfers comply with applicable law
  • Adequate safeguards are in place (e.g., standard contractual clauses)
  • Privacy of Minors

Our services are intended for users 13 years or older. If we learn we have collected data on someone under 13 without parental consent, we will delete it promptly.

  • Changes to This Policy

We may update this Privacy Policy occasionally. We will:

  • Display the “Last updated” date at the top
  • Notify you via in-app/email after significant changes
  • Contact Us

Questions or requests? Get in touch:

Data Protection Team
 CharitosBO

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